Q. Why use Ship2Shred?
A. Would you rather shred those documents yourself, one sheet at a time? Or you could bring them to a destruction facility yourself and have them dispose of it. You'll use a lot of energy doing that, all that lifting and carrying. Lets face it, you're way too busy to do this process on your own, and that's why you’re here. We're a Canadian owned organization and meet all the requirements set by the Canadian Government. Don't worry about a thing, this website is securely protected, as are your packages. We don't even keep your credit card information on file. You'll have to enter it each time you schedule a pick-up, but it's better to be safe than sorry and your security is our top priority. We also believe in securing the environment. All of our destroyed materials are recycled and returned as new paper products. Keeping the world green and clean!

Q. Why Is Ship2Shred Better Than My Personal Shredder?
A. Ship2Shred not only saves you time but it's also the "green thing to do"! Most personal shredders only take a few sheets at a time and often need to be replaced within a year. Material sent to Ship2Shred is recycled and returned as new paper products.

Q. How Secure Are The Destruction Facilities?
A. Our destruction facilities are the most secure in the business. NAID (www.naidonline.org) oversees the document destruction and the standards to become NAID certified are the highest in the industry. These facilities have been shredding sensitive materials for hospitals, banks and the Federal Government for decades.

Q. How Safe Is My Information Once It Arrives At The Facility Until It's Destroyed?
A. Our labels are encoded so once they arrive at the facility it is standard policy to have them destroyed immediately and never opened.

Q. Is Shipping My Sensitive Material To You Secure?
A. Yes, UPS delivers sensitive material all the time to businesses and homes. Their tracking system provides the highest level of security. Every box that is shipped is tracked from the time it is picked up until it is delivered and destroyed, so the package can be located at all times.

Q. How Can I Be Sure My Documents Are Destroyed?
A. Ship2Shred facilities are locally licensed and bonded with security document destruction companies who shred documents and materials for hospitals, government agencies and the Department of Defense. After your documents are destroyed, a Certificate of Destruction, confirming the process was completed, will be emailed.

Q. Can My Items Be Pieced Back Together After Shredding?
A. No, the industrial shredders utilize a Level 3 security crosscut shredding process, reducing paper to criss-cross cut pieces of confetti. This process provides far greater security than conventional shredders.

Q. I Don't Have a Scale At Home, How Can I Be Sure My Box Is Not Over 30 lbs?
A. To ensure proper weight, place paper into a file box or an old copier paper box (15"x12"x10"). It would be difficult to pack over 30 lbs in these boxes. A 65 lbs box is about 2.5 cubic feet (18"x18"x18").

Q. Can I Ship My Package Via UPS From Outside Canada?
A. Contact us via email at info@ship2shred.com or by phone at 1-866-672-7442 for special order processing

Q. Can I Place CDs, CD-Roms, Pill Bottles, Computers Or Cell Phones In With My Paper To Be Destroyed?
A. No. At this time, we are only able to safely and securely shred paper documents. We will be looking to offer this service in the near future.

Q. When Paying For My Packages, How Come The Amount Being Authorized To My Credit Card Exceeds Your Listed Price?
A. In the event that the package weight exceeds the estimate, credit cards will be authorized for a higher amount. Billing will be based on actual package weights verified by UPS.

Q. Do I Need Special Paper To Print The Labels?
A. No, the labels print on plain sheets of office paper.

Q. If I Already Have A UPS Account, Or Another Shipping Company Account, Can I Use It?
A. No, for security and tracking purposes, please use our designated UPS system.

Q. Do I Have To Remove Staples, Paperclips, Spiral Binding, Ect?
A. No, we shred it with our paper. After material is shredded, magnets are used to remove all metal and then recycled.

Q. What Do I Do If I Lose My Shipping Labels Before Shipping My Package?
A. Return to the Ship2Shred website and re-enter your order, printing the shipping labels.
*Credit Cards will not be charged until packages are delivered and destroyed*

Q. When I Print The Shipping Labels, Why Is The Address Listed Not Ship2Shred?
A. As an added security measure, we have selected a group of names that will be used in place of the actual facility name. This will ensure confidentiality and makes it less obvious that the material is being received by a destruction facility.

Q. What If I Can't Find My Tracking Number?
A. If an email address was entered during registration, a confirmation email will be sent providing the tracking number. For further assistance, please contact us at info@ship2shred.com or by phone at 1-866-672-7442.

Q. I Didn't Receive a Certificate of Destruction.
A. Some SPAM filters intercept our confirmation emails. Please set mail filters to accept emails from certificate@ship2shred.com. If an email is still not received, request a copy by emailing certificate@ship2shred.com or by calling us at 1-866-672-7442.